Hagley Library
Description of the role
To work as a member of the library team supporting customers to access services during the opening hours of the library.
Key responsibilities include:
- To welcome customers to the building.
- To assist customers to use self-service to issue, renew and return books.
- To assist customers to use our online services (search library catalogue for books, make reservations & renewals and access their online library account).
- To seek engagement with customers to encourage them to make the most of Library & Learning services.
- To carry out a range of routine tasks to support customer service including dealing with customer enquiries, shelving & shelf tidying and taking payments.
This role requires:
- Community focus and a strong desire to play a significant role as part of a community group of volunteers to support local people in accessing library services.
- A friendly, welcoming approach to customers and a commitment to ensuring that they have a positive experience of Hagley Library.
- Confidence to approach and engage with customers.
- Demonstrate advocacy for library and learning services at all times in order to increase the use of the library.
- Ability to make a commitment to work a number of hours at Hagley Library on a regular basis and be on time.
- Ability to communicate effectively and positively with customers, fellow volunteers and library service staff.
We welcome volunteers from a wide range of backgrounds and with a variety of experience. No particular qualifications are required. We recognise that volunteers are likely to have other time commitments and may only have small amounts of time available, but if you can offer a regular commitment of your time, no matter how short, it can be of real value to the Library.
Practical Considerations
VOLUNTEER RECRUITMENT
IF YOU WOULD LIKE TO BE PART OF THE HAGLEY LIBRARY VOLUNTEERING TEAM ON A SATURDAY WE WILL ASK YOU TO COMPLETE A VOLUNTEERING FORM. YOU WILL ALSO BE ASKED TO IDENTIFY TWO REFERENCES WHO WILL BE CONTACTED AS PART OF THE RECRUITMENT PROCESS. THIS IS STANDARD WORCESTERSHIRE COUNTY COUNCIL PRACTICE.
EVERYONE WHO COMPLETES THE RECRUITMENT FORM WILL BE INVITED TO ATTEND AN INFORMAL CHAT. WE BELIEVE THIS IS AN IMPORTANT OPPORTUNITY FOR YOU TO BUILD A CLEARER PICTURE OF WHAT IS INVOLVED IN VOLUNTEERING AT HAGLEY LIBRARY AND FOR US TO GAIN A BETTER UNDERSTANDING OF YOUR SKILLS, EXPERIENCE AND PREFERENCES.
WE WILL PROVIDE AN INITIAL INDUCTION SESSION FOR ALL VOLUNTEERS BEFORE THEY START WORK IN THE LIBRARY.
THIS WILL COVER:
- OUR CUSTOMER SERVICE APPROACH
- AN INTRODUCTION TO OUR ONLINE CATALOGUE AND SELF- ISSUE TECHNOLOGY
- DATA PROTECTION
- SAFEGUARDING
- HEALTH & SAFETY.
ADDITIONAL ONGOING TRAINING WILL BE PROVIDED IN THE LIBRARY BY EXPERIENCED LIBRARY STAFF AND SUPPORT AND GUIDANCE FOR THE WHOLE TEAM WILL BE PROVIDED BY THE MANAGER.
Any specific requirements
- Any additional requirements will be discussed with you and the organisation.
Where is the opportunity based?
The opportunity is in DY9 0LF, Worcester Road, Hagley.
When is the opportunity available?
Volunteering days available to be discussed between you and the organisation.
About the organisation
Hagley Library is part of the Worcestershire Libraries & Learning Service.
Bromsgrove and Redditch Network 