Service Delivery Volunteer

Victim Support (Bromsgrove)

Description of the role

Service Delivery Volunteers work alongside our staff teams to provide support to victims of crime helping them to move beyond crime via emotional and practical support both face to face and online.

You will:

  • Provide emotional and practical support to victims of crime over the telephone, online or face to face to help them recover and move beyond crime.
  • Communicate within a manner and at a level of regularity that is appropriate.
  • Provide Victim with the relevant practical and emotional support.
  • Provide Victim with relevant information about other agencies and the relevant systems and structures.

We are looking for someone:

  • Excellent communication skills
  • Ability to communicate via telephone, face to face, video calls and/or WhatsApp
  • Knowledge of the Criminal Justice System desirable
  • Approachable and non-judgmental manner
  • Good listening and verbal communication skills
  • Ability to self-reflect
  • Basic IT skills
  • Ability to volunteer within our values, policies and procedures

Practical Considerations

  • Travel Expenses Paid

Any specific requirements

  • To be discussed with the organisation

Where is the opportunity based?

This opportunity covers the Bromsgrove area.

When is the opportunity available?

To be discussed with the organisation.

About the organisation

Victim Support is an independent charity. We are dedicated to supporting people affected by crime and traumatic incidents in England and Wales, and we put them at the heart of our organisation. Our support and campaigns are informed and shaped by them and their experiences.

We provide specialist services to help people manage after crime and to empower them to ensure their voices are heard individually and collectively at a local and national level.